Refund Policy

Last updated: 27 May 2026

Who handles refunds

X-Planet uses Paddle.com Market Ltd as our Merchant of Record. Paddle processes refunds on our behalf. Refund decisions follow the policy set out below.

How to request a refund

Email us at hello@xplanet.store with:

• The email address associated with your order
• The order number from your Paddle receipt
• (Optional) A brief reason — helps us improve, but not required for refund

We will acknowledge within 2 business days and process eligible refunds within 7 business days. The refund will go back to your original payment method.

What is eligible

Paid digital courses, decoration bundles, and ice cream constructor licenses purchased on xplanet.store are eligible for a full refund if:

• The request is made within 14 days of the purchase date
• You have not redistributed, copied, or shared the materials

What is not eligible

Refunds may be denied or partial in the following cases:

• The request is made more than 14 days after purchase
• Evidence of abuse (e.g. mass downloading and sharing materials, multiple refund requests across many accounts, chargeback already filed)
• Customized services or one-on-one consultations that were already delivered (we currently do not offer such products, but reserve the right to specify per-product policy at point of sale)

Free content

Recipe Books and free preview lessons are provided at no cost. There is nothing to refund for them. You may delete your account at any time to stop receiving emails — see our Privacy Policy for data removal.

Chargebacks

If you initiate a chargeback with your bank without contacting us first, we may suspend your account pending resolution. We always prefer to resolve the issue directly — please email us first.

Currency and fees

Refunds are issued in the original currency of the purchase, less any unrecoverable third-party processing fees (typically none — Paddle includes refund handling in their service).

Statutory rights

This policy is in addition to, and does not affect, your statutory rights under applicable consumer protection laws in your country.

Contact

Questions about a refund? Email hello@xplanet.store.